Privacy policy

Definitions

Customer: any professional or capable natural person within the meaning of articles 1123 et seq. of the French Civil Code, or legal entity, who visits the Site which is the subject of these general terms and conditions.

Services: https: //www.cisteomedical.com provides customers with :

Content: All the elements making up the information on the Site, in particular text - images - videos.

Customer information: Hereinafter referred to as "Information(s)" which correspond to all personal data that may be held by https://www.cisteomedical.com for the management of your account, customer relationship management and for analysis and statistical purposes.

User: Internet user connecting to and using the above-mentioned site.

Personal information: "Information which enables, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies" (article 4 of law no. 78-17 of January 6, 1978).

The terms "personal data", "data subject", "sub-processor" and "sensitive data" have the meaning defined by the General Data Protection Regulation (GDPR: no. 2016-679)

1. Personal data management.

The Customer is informed of the regulations concerning marketing communication, the law of June 21, 2014 for confidence in the Digital Economy, the Data Protection Act of August 06, 2004 as well as the General Data Protection Regulation (RGPD: n° 2016-679).

2. Persons responsible for the collection of personal data

For Personal Data collected in connection with the creation of the User's personal account and his browsing on the Site, the person responsible for processing Personal Data is: Christophe MOUREAUX.

As the party responsible for processing the data it collects, https://www.cisteomedical.com undertakes to comply with the legal provisions in force. In particular, it is the Customer's responsibility to establish the purposes of its data processing, to provide its prospects and customers, from the time their consent is collected, with full information on the processing of their personal data, and to maintain an accurate register of processing. Whenever https://www.cisteomedical.com processes Personal Data, https://www.cisteomedical.com takes all reasonable steps to ensure that the Personal Data is accurate and relevant to the purposes for which https://www.cisteomedical.com processes it.

3. Purpose of data collected

https://www.cisteomedical.com est susceptible de traiter tout ou partie des données :

  • to enable browsing on the Site and the management and traceability of services ordered by the user: Site connection and usage data, billing, order history, etc.
  • to prevent and combat computer fraud (spamming, hacking, etc.): hardware used for browsing, IP address, password (hashed), etc.
  • to improve browsing on the Site: connection and usage data
  • Contact (information, after-sales service, quotations...)
  • Information and promotional offers (in the case of newsletter subscriptions)

In some cases, consent is required to process your data. If we process your data for purposes other than those described, we will inform you and, if necessary, ask for your consent.

https://www.cisteomedical.com ne commercialise pas vos données personnelles qui sont donc uniquement utilisées par nécessité ou à des fins statistiques et d’analyses.

4. Right of access, rectification and opposition

In accordance with current European regulations, users of https://www.cisteomedical.com have the following rights:

  • right of access (Article 15 RGPD) and rectification (Article 16 RGPD), updating, completeness of Users' data right to block or delete Users' personal data (Article 17 RGPD), when they are inaccurate, incomplete, equivocal, outdated, or whose collection, use, communication or storage is prohibited
  • right to withdraw consent at any time (article 13-2c RGPD)
  • right to limit the processing of Users' data (Article 18 RGPD).
  • right to object to the processing of Users' data (Article 21 RGPD).
  • right to portability of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 RGPD)
  • the right to determine what happens to Users' data after their death, and to choose to whom https://www.cisteomedical.com should communicate (or not) their data to a third party that they have previously designated

As soon as https://www.cisteomedical.com becomes aware of a User's death, and in the absence of any instructions from the User, https://www.cisteomedical.com undertakes to destroy the User's data, unless its retention is necessary for evidential purposes or to comply with a legal obligation.

If the User wishes to know how https://www.cisteomedical.com uses his/her Personal Data, ask to rectify them or object to their processing, the User may contact https://www.cisteomedical.com in writing at the following address:

Cisteo MEDICAL
1 Rue Anne de Pardieu, 25000 Besançon
Chairman: Christophe MOUREAUX

In this case, the User must indicate the Personal Data he/she would like https://www.cisteomedical.com to correct, update or delete, identifying him/herself precisely with a copy of an identity document (ID card or passport).

Requests for the deletion of Personal Data will be subject to the obligations imposed on https://www.cisteomedical.com by law, in particular as regards the retention or archiving of documents. Finally, Users of https://www.cisteomedical.com may lodge a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).

5. Non-disclosure of personal data

https://www.cisteomedical.com s’interdit de traiter, héberger ou transférer les Informations collectées sur ses Clients vers un pays situé en dehors de l’Union européenne ou reconnu comme « non adéquat » par la Commission européenne sans en informer préalablement le client. Pour autant, https://www.cisteomedical.com reste libre du choix de ses sous-traitants techniques et commerciaux à la condition qu’il présentent les garanties suffisantes au regard des exigences du Règlement Général sur la Protection des Données (RGPD : n° 2016-679).

https://www.cisteomedical.com s’engage à prendre toutes les précautions nécessaires afin de préserver la sécurité des Informations et notamment qu’elles ne soient pas communiquées à des personnes non autorisées. Cependant, si un incident impactant l’intégrité ou la confidentialité des Informations du Client est portée à la connaissance de https://www.cisteomedical.com, celle-ci devra dans les meilleurs délais informer le Client et lui communiquer les mesures de corrections prises. Par ailleurs https://www.cisteomedical.com ne collecte aucune « données sensibles ».

The User's Personal Data may be processed by https://www.cisteomedical.com subsidiaries and subcontractors (service providers), exclusively in order to achieve the purposes of this policy.

Within the limits of their respective responsibilities and for the purposes mentioned above, the main people likely to have access to https://www.cisteomedical.com user data are our customer service agents.

We undertake not to pass on any personal information collected. However, we may share this information with third parties to ensure the smooth processing of your order. (Example: Chrono Fresh, Chronopost, DPD, SendInBlue...)

If you do not wish your personal information to be communicated to third parties, you may object at the time of collection or at any time thereafter.

6. Types of data collected

With regard to users of the https://www.cisteomedical.com website, we collect the following data via forms and thanks to the interactivity between you and https://www.cisteomedical.com, which are essential to the operation of the service, and which will be kept for a maximum period of 9 months after the end of the contractual relationship:

  • Name
  • First name
  • Postal address
  • Zip code and city
  • E-mail address
  • Phone number
  • Company name for professionals

https://www.cisteomedical.com collecte en outre des informations qui permettent d’améliorer l’expérience utilisateur et de proposer des conseils contextualisés.

This data is kept for a maximum period of 9 months after the end of the contractual relationship.

We will not collect sensitive data such as biometric or health data.

Unless required by law, we never process data relating to your racial or ethnic origins, your political opinions, your religion, your philosophical beliefs or trade union membership, the processing of genetic data, your sex life or sexual orientation.ne fixed and/or mobile.

7. Log files and cookies

We collect certain information through log files and cookies. This mainly concerns the following information:

  • Visited pages and queries
  • Time and day of connection
  • Approximate location of connection
  • Digital media used
  • Time spent visiting the site
  • User origin (engine, direct, advertising, etc.)
    The use of such files enables us to study statistics with a view to improving our website (ergonomics, design, pages, etc.).

All "statistical" data collected is anonymous and non-identifiable. They are used by the Séquane agency in charge of https://www.cisteomedical.com maintenance.

8. Forms and interactivity

Your personal information is collected through the following forms:

  • Contact forms

9. Security of personal data

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

  • SSL (Secure Sockets Layer) protocol
  • SET (Secure Electronic Transaction) protocol
  • Authorized access management
  • Data subject access management
  • Computer backups
  • Login / password
  • Firewalls
  • Antivirus

10. Incident notification

Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. We therefore cannot guarantee absolute security. Should we become aware of a security breach, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take account of our legal obligations, whether at national or European level. We are committed to keeping our customers fully informed of all matters relating to their account security, and to providing them with all the information they need to help them meet their own regulatory reporting obligations.

No personal information concerning the user of the https://www.cisteomedical.com site is published without the user's knowledge, exchanged, transferred, assigned or sold on any medium whatsoever to third parties. Only the assumption of the repurchase of https://www.cisteomedical.com and its rights would allow the transmission of the aforementioned information to the possible purchaser who would be in turn held of the same obligation of conservation and modification of the data with respect to the user of the https://www.cisteomedical.com site.

Security

To ensure the security and confidentiality of Personal Data and Personal Health Data, https://www.cisteomedical.com uses networks protected by standard devices such as firewalls, pseudonymization, encryption and passwords.

When processing Personal Data, https://www.cisteomedical.com takes all reasonable steps to protect it from loss, misuse, unauthorized access, disclosure, alteration or destruction.

11. Hypertext links, cookies and internet tags

The https://www.cisteomedical.com website contains a number of hyperlinks to other sites, set up with the authorization of https://www.cisteomedical.com. However, https://www.cisteomedical.com is not in a position to check the content of sites visited in this way, and consequently accepts no liability in this respect.

Unless you decide to deactivate cookies, you accept that the site may use them. You may deactivate these cookies at any time, free of charge, using the deactivation options provided below, although this may reduce or prevent access to all or part of the Services offered by the site.

12. "COOKIES

A "cookie" is a small data file sent to the User's browser and stored on the User's terminal (e.g. computer, smartphone), (hereinafter "Cookies"). This file includes information such as the User's domain name, the User's Internet service provider, the User's operating system, and the date and time of access. Cookies are in no way likely to damage the User's terminal.

https://www.cisteomedical.com est susceptible de traiter les informations de l’Utilisateur concernant sa visite du Site, telles que les pages consultées, les recherches effectuées. Ces informations permettent à https://www.cisteomedical.com d’améliorer le contenu du Site, de la navigation de l’Utilisateur.

As Cookies facilitate browsing and/or the provision of services offered by the Site, the User may configure his/her browser to allow him/her to decide whether or not to accept them, so that Cookies are stored in the terminal or, on the contrary, are rejected, either systematically, or depending on the sender. The User may also configure his browser software so that acceptance or rejection of Cookies is proposed from time to time, before a Cookie is likely to be recorded in his terminal. https://www.cisteomedical.com informs the User that, in this case, the functionalities of his browser software may not all be available.

If the User refuses to accept cookies on his or her terminal or browser, or if the User deletes cookies stored on his or her terminal or browser, the User is informed that his or her browsing and experience on the Site may be limited. This may also be the case when https://www.cisteomedical.com or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.

Where applicable, https://www.cisteomedical.com declines all responsibility for the consequences linked to the degraded operation of the Site and any services offered by https://www.cisteomedical.com, resulting from (i) the User's refusal to accept Cookies (ii) the impossibility for https://www.cisteomedical.com to save or consult the Cookies necessary for their operation due to the User's choice. To manage Cookies and User choices, the configuration of each browser is different. This is described in the browser's help menu, which will indicate how the User can modify his or her wishes with regard to Cookies.

At any time, the User may choose to express and modify his or her wishes with regard to Cookies. https://www.cisteomedical.com may also call on the services of external service providers to help it collect and process the information described in this section.

Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, Linkedin and Google Plus appearing on the https://www.cisteomedical.com website or in its mobile application, and if the User has accepted the deposit of cookies by continuing to navigate on the https://www.cisteomedical.com website or mobile application, Twitter, Facebook, Linkedin and Google Plus may also deposit cookies on your terminals (computer, tablet, cell phone).

These types of cookies are deposited on your terminals only if you consent to them, by continuing your browsing on the https://www.cisteomedical.com website or mobile application. However, the User may revoke his or her consent to https://www.cisteomedical.com depositing this type of cookie at any time.

13. INTERNET TAGS

https://www.cisteomedical.com peut employer occasionnellement des balises Internet (également appelées « tags », ou balises d’action, GIF à un pixel, GIF transparents, GIF invisibles et GIF un à un) et les déployer par l’intermédiaire d’un partenaire spécialiste d’analyses Web susceptible de se trouver (et donc de stocker les informations correspondantes, y compris l’adresse IP de l’Utilisateur) dans un pays étranger.

These beacons are placed both in online advertisements enabling Internet users to access the Site, and on its various pages.

This technology enables https://www.cisteomedical.com to evaluate visitors' responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the User's use of the Site.

The external service provider may collect information on visitors to the Site and other Internet sites using these tags, compile reports on Site activity for https://www.cisteomedical.com, and provide other services relating to the use of the Site and the Internet.

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